Policies and Governance
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- Overseeing public policies and strategic plans related to the communications sector and monitoring their implementation in coordination with relevant departments.
- Reviewing and proposing laws and regulations in cooperation with the concerned authorities.
- Preparing and submitting periodic reports related to the performance indicators of the communications sector.
- Conducting field studies and research to identify challenges and legislative and regulatory needs within the sector.
- Developing appropriate governance mechanisms to address challenges and meet sector requirements related to communications.
- Following up on communications-related matters submitted to the Ministry.
- Enhancing and developing cooperation in the communications sector with relevant entities in countries and with specialized regional and international organizations and institutions, and monitoring the implementation of related agreements in coordination with the concerned authorities.
The Postal Department is responsible for the following:
- Developing the postal services sector.
- Reviewing and proposing laws and regulations in cooperation with the concerned authorities.
- Preparing public policies and strategic plans related to postal services.
- Preparing and submitting periodic reports on the performance indicators of the postal sector.
- Conducting field studies and research to identify challenges and legislative and regulatory needs in the sector, and developing appropriate governance mechanisms to address these challenges and meet sector requirements.
- Enhancing and developing cooperation in the postal sector with relevant entities in countries and with specialized regional and international organizations and institutions, and monitoring the implementation of related agreements in coordination with the concerned authorities.
- Following up on postal-related matters submitted to the Ministry.
The Telecommunications and Postal Department is responsible for preparing and submitting periodic reports on the performance indicators of the telecommunications and postal sectors, as well as coordinating and collaborating with government administrative units and the private sector on all matters related to these sectors. The department also monitors the development of infrastructure, technical services, skills, and expertise associated with them, ensuring alignment with the state’s general policies.
Furthermore, the department conducts field studies and research to identify challenges and legislative or regulatory needs within the two sectors, promotes and develops cooperation with relevant local, regional, and international entities, including specialized organizations and institutions, and oversees the implementation of related agreements in coordination with the concerned authorities. In addition, the department works on developing the postal services sector, enhancing its efficiency, and improving the quality of its services.
Communications and Postal Services
The Sultanate of Oman’s Ministry of Transport, Communications, and Information Technology has launched a comprehensive initiative to revitalize and modernize the postal sector. This initiative is built around several key programs and specific actions aimed at enhancing efficiency, competitiveness, and the quality of postal services in Oman. Link
Key Objectives and Initiatives
A full review of existing postal laws and regulations, including updating the Law on Regulating Postal Services to meet current and future market needs, creating an integrated regulatory environment to support sector growth.
Establishing legislative frameworks for online trade, protecting local businesses, and encouraging their transition to digital platforms. It also includes streamlining customs clearance for fast postal shipments to improve e-commerce operations.
Introducing effective measures and conducting research to understand and reduce the impact of the grey market on legitimate postal services.
Reviewing and updating licensing systems to ensure entities comply with strategic goals and contribute positively to sector development.
Training and skill development to leverage new technologies, preparing the workforce to adapt to evolving markets and consumer expectations.
Launching campaigns to promote awareness of postal services, build public trust, and increase service usage.
Encouraging cooperation between postal providers and other sectors such as logistics and transport to improve service delivery.
Developing a national emergency plan to ensure business continuity during crises, with a focus on both rapid response and effective recovery.
Implementation Timeline
The initiatives will be carried out between 2025 and 2029 in phases, with milestones for each program, allowing for continuous evaluation and adjustment based on market feedback.
This initiative represents a strategic effort by Oman to modernize the postal sector, making it more competitive and responsive to business and consumer needs. By advancing regulatory reform, digital transformation, public engagement, and workforce capacity, Oman seeks to establish itself as a regional hub for postal services and e-commerce, contributing to broader economic growth and diversification.
