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Policies and Governance

A regulatory environment and flexible legislation for sector governance 

The Policies and Governance Sector at the Ministry of Transport, Communications and Information Technology in the Sultanate of Oman is responsible for establishing legislative and regulatory frameworks to ensure transparency and efficiency in the performance of the information and communications technology (ICT) and postal sectors. This includes the development of policies and legislation, the promotion of compliance, and the achievement of integration among relevant entities, in addition to upholding the principles of integrity and accountability. These efforts come within the framework of supporting digital transformation and achieving the objectives of Oman Vision 2040.
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MTCIT Organizes Introductory Meeting on the Role of the IT…

Date Published: 03 November 2025

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Ministry of Transport, Communications and Information Technology Launches “Hadatha” Center…

Date Published: 19 October 2025

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MTCIT Settles Over OMR 1.2 Billion in Private-Sector Dues by…

Date Published: 16 October 2025

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MTCIT 2025 Strategic Execution Plan

Event Date: 2025-01-23

Time: 8:00

Services

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Request for technical consultations in the field of governance and compliance

Target Audience: Government / Business Sector

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Request for incentives for companies and investors in the field of telecommunications and information technology

Target Audience: Government / Business Sector

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Monitoring and evaluating investment projects (contract execution phase)

Target Audience: Business sector

Royal Decrees

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Royal Decree No. 77/2021 Approving Oman’s Accession to the Convention on the Registration of Objects Launched into Outer Space

Date Issued: 26 December 2021

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Royal Decree No. 78/2021 Approving Oman’s Accession to the Convention on the Rescue of Astronauts, the Return of Astronauts, and the Return of Objects Launched into Outer Space

Date Issued: 26 December 2021

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Royal Decree No. 76/2021 Approving Oman’s Accession to the Treaty on Principles Governing the Activities of States in the Exploration and Use of Outer Space, Including the Moon and Other Celestial Bodies

Date Issued: 26 December 2021

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Electronic Transactions Law

Published Date: 13 April 2025

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Personal Data Protection Law

Published Date: 13 February 2022

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Postal Services Regulation Law in the Sultanate of Oman

Published Date: 29 December 2012

Regulations

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Regulatory Framework for Government Digital Transformation

Date Issued: 20 April 2025

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Executive Regulations of the Personal Data Protection Law

Date Issued: 04 February 2024

Policies

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General Policy for the Safe and Ethical Use of Artificial Intelligence Systems

Date Published: 01 April 2025

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Open Data Policy

Date Published: 01 May 2024

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Digital Participation Policy for Units of the State’s Administrative Apparatus

Date Published: 01 February 2024

Frameworks

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Framework for Delivering IT Services

Version: 1.0

Updated: 2020

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Information Security Management Framework

Version: 1.0

Updated: 2019

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IT Project Management Framework

Version: 1.0

Updated: 2018

Guidelines

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Accessible Apps Guideline (Dec 2024)

Date Published: 01 December 2024

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Security Guidelines for Using Social Media Networks

Date Published: 01 July 2024

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Digital Participation Guideline (Gov Sector, Feb 2024)

Date Published: 01 February 2024

Standards

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The administrative standards for managed IT services

Effective Date: 01 July 2025

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Standards and procedures for developing government applications in Oman

Effective Date: 01 January 2023

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Standards for designing and managing government electronic services and websites

Effective Date: 01 January 2022

Circulars

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Administrative Standards for Managed Services (Technical Support, Infrastructure, Information Systems)

Date Issued: 09 March 2025

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Ministerial Circular on the Regulatory Framework for National Data Governance and Management

Date Issued: 14 January 2025

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Personal Data Protection Circular

Date Issued: 31 March 2024

Common FAQ

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This document provides definitions of the key governance terms used for the governance of IT services, technologies, and systems within the administrative units of the State. Arabic Version/ English Version

A set of laws, rules, and procedures aimed at achieving quality and excellence in institutional performance by selecting the correct and effective methods and practices for managing organizations and achieving their objectives.

  • To provide a clear understanding of the best ways and methods to manage IT assets within the organization.
  • To define the vision and direction for current and future investments in IT activities within the organization, whether related to purchasing new software, services, or IT hardware.
  • To track, measure, and manage IT risks within a well-regulated environment of rules and regulations.
  • To guide senior management in institutions on how to set and measure key performance indicators (KPIs) to periodically assess the performance of IT assets.
  • To ensure that roles and responsibilities are distributed through well-structured organizational frameworks that enable accountability and transparency.

Type of Publication

Description

Applicability

Law

(A legislation, system, any Royal Decree or Royal Order of a legislative nature, as well as all regulations, rules, and legislative orders issued pursuant to any law. It is mandatory for all those to whom it applies.)

Mandatory

Executive Regulation

(A set of detailed provisions and texts that complement and interpret the provisions of the law, issued by the executive authority for the purpose of implementing the law.)

Mandatory

Policy

(A document that outlines the general directions for decision-making and necessary actions, as well as the delegation of authority and responsibilities to relevant stakeholders.)

Mandatory

Policy Framework

(A reference model that includes tasks, processes, tools, and templates used to manage a specific scope of work.)

Non-mandatory

Standards

(A document that specifies the requirements, specifications, and characteristics that must be adhered to in order to manage operations and deliver services at the required level of quality.)

Mandatory

Guideline

(A set of recommendations or instructions that explain how to implement or apply policies using recognized best practices.)

Non-mandatory

Circulars

(An announcement through which mandatory governance directives are communicated to the sector.)

Mandatory



IT Governance regulates the use of IT services to maximize the return on related investments, while ensuring their secure and efficient use.

 Security and military entities.

General policies are directed to the government sector, including regulatory bodies, while national policies target both the public and private sectors

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Governance Department Contact Info

Governance@mtcit.gov.om