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Government Compliance Program

Explore Opportunities in Oman’s Growing Tech and Innovation Ecosystem

Introduction Of Government Compliance Program


Based on Royal Decree No. (2020/90) establishing the Ministry of Transport, Communications and Information Technology, which is responsible for developing and issuing policies, standards, and circulars in the field of information technology and ensuring their implementation by the units of the State’s Administrative Apparatus. The role of the Government Compliance Program is to monitor and measure the extent to which these units comply with the issued policies, and to create an effective regulatory and governance environment for the information technology sector, which also serves as a key enabler and catalyst in driving digital transformation.  





Program Objectives



Strengthen the culture of IT governance across government entities.

  

Clarify the roles and responsibilities of IT departments and divisions according to their functions and mandates.


Ensure compliance with IT governance policies, standards, and regulations.

 

Contribute to increasing Omanization in the Information Technology sector.


Support and accelerate the government's digital transformation journey.


 Program Activities


 

​Mid-Year Evaluation (Self-Assessment)

The mid-year self-assessment aims to monitor the compliance of the units of the State’s Administrative Apparatus through their own evaluation. This is done by accessing the Digital Excellence System (system link) in order to prepare them for the field audit activity.

End-Year Audit (Field Audit)

The end-year field audit aims to verify the compliance of the units of the State’s Administrative Apparatus with the policies and standards issued by the Ministry of Transport, Communications and Information Technology. The Government Compliance Team conducts on-site visits to all government units and records observations in the Digital Excellence System (system link).

 Program Services



Awareness Workshops

The awareness workshops aim to raise government entities’ awareness of IT governance, the policies issued by the Ministry, and the indicators of the Government Compliance perspective.

Consultative Sessions

The consultative sessions aim to support government entities in improving their overall performance, while addressing challenges and identifying opportunities for improvement and development.

 Government Compliance Guidelines


The Government Compliance Perspective Guide, which serves as a reference outlining the approved indicators for monitoring the compliance of the State’s Administrative Apparatus units with the policies issued by the Ministry of Transport, Communications and Information Technology. This guide is updated annually.

This guideline outlines the mandatory Information Technology policies and standards issued by the Ministry of Transport, Communications and Information Technology (MTCIT). It aims to monitor the compliance of government entities with the implementation of these policies and standards.

The Governance & Compliance Perspective consists of two main dimensions:

1. Policies and Circulars

This dimension focuses on enabling government entities to implement policies and circulars that support effective IT governance and promote the secure use of digital technologies.

2. Data Governance and Management

This dimension covers a comprehensive framework of policies, standards, procedures, and tools that ensure effective data management, protection, and quality, supporting informed decision-making and optimizing the use of data within government entities.

Assessment Guidelines

FAQ



It is a program aimed at monitoring the fulfillment and compliance of the State’s Administrative Apparatus units with the mandatory policies and standards issued by the Ministry of Transport, Communications and Information Technology in the field of information technology. The program was launched in the last quarter of 2019. The Government Compliance Program covers key indicators, including IT governance, remote access to IT and communications resources, continuity of IT and communication services, open data, cloud computing, artificial intelligence, internet usage by government units, and digital accessibility.

  • To promote a culture of IT governance among the State’s Administrative Apparatus units.
  • To ensure compliance with the policies and standards related to IT governance.
  • To clarify the roles and responsibilities assigned to IT departments and sections, each according to its functions and specializations.
  • To contribute to driving the government’s digital transformation.
  • To support increasing the percentage of Omanization in the IT sector.


It is the process of verifying the extent to which the State’s Administrative Apparatus units comply with the policies and standards issued by the Ministry through the electronic system (Digital Transformation Excellence System). The system enables government units to upload the required documents and evidence for evaluation under the Government Compliance Perspective.


No.

Indicator

Objectives

1

Information Technology Governance

To establish effective governance and regulate the information technology sector through the development of clear legislation, policies, and plans that support sound decision-making.

2

IT and Telecommunications Service Continuity

To govern the continuity of IT and telecommunications services by establishing a governance framework that ensures service continuity during exceptional situations and emergency events.

3

Cloud Computing

To enable and support government entities in delivering their services by leveraging cloud computing services.

4

IT-Related Job Positions

To require government entities to apply the regulations governing IT-related job positions, thereby contributing to increasing Omanization in the information technology sector.

5

Safe Use of Artificial Intelligence

To govern the use and development of artificial intelligence systems by establishing a comprehensive framework that combines technical controls and ethical principles to ensure their responsible and secure use.

6

Digital Accessibility

To provide fair and equal opportunities for persons with disabilities and older adults to access services and information available on information and communications technology platforms.

7

Data Governance

To establish authorities and ensure the systematic planning and implementation of data management practices. This policy also enables the development of an effective governance and compliance model.

8

Data Catalog

To achieve a unified understanding of data among users and enable data traceability to its source. This policy defines the requirements for government entities to adopt standardized methodologies for developing a data catalog, including a data dictionary, business glossary, and data lifecycle documentation.

9

Data Quality

To ensure the availability of high-quality data that meets the needs of internal and external users and enhances confidence in decision-making by requiring government entities to establish a data quality framework and verify data sources.

10

Data Classification

To assist government entities in classifying their data assets according to their sensitivity levels, enabling the implementation of appropriate protection measures based on the associated risk levels.

11

Data Architecture

To ensure that data is identified, organized, and managed in a consistent and transparent manner by defining the requirements for government entities to implement standardized practices for translating business needs into data requirements, including data identification, definition, and modeling to facilitate data availability for users.

12

Personal Data Protection

To establish a set of controls for protecting personal data, including its processing, storage, disclosure, modification, and access.

13

Data Sharing and Integration

To promote seamless internal and external data sharing across information systems while ensuring data protection through standardized data-sharing methods. This includes defining expectations in the form of agreements between data-sharing parties and establishing requirements for automating data-sharing mechanisms.

14

Data Operations and Storage

To enable government entities to govern data storage and effectively manage the data lifecycle by establishing requirements that enhance operational processes related to storage, retention, archiving, backup, disposal, and recovery.

15

Freedom of Information

To define the fundamental requirements for managing citizens' requests to access or obtain unpublished official information, thereby enhancing transparency and societal development. The policy establishes standardized requirements for government entities to facilitate access to such information and defines procedures for requests, complaints, and dispute resolution in support of transparency.

16

Open Data

To strengthen evidence-based decision-making by promoting the use of open data, fostering a knowledge-based society, and creating a trustworthy and transparent data environment. This is achieved by requiring government entities to adopt standardized practices for identifying and publishing their open data on the National Open Data Platform for public use.


    • Appointing a liaison from the Digital Transformation Committee within the government unit.

    • The liaison accesses the Digital Transformation Excellence System.

    • The liaison conducts the evaluation of the government unit during the specified periods for Digital Transformation Excellence assessment and uploads the supporting documents to verify the unit’s compliance with the requirements of the Government Compliance Perspective.

      For more information and inquiries, please contact us:

      Email: compliance@mtcit.gov.om

      Phone Number: 24166468

      Personal Data Protection System Complaints: PDPC@mtcit.gov.om