IT Service Continuity Framework

Version: 1

Updated: 2018

Digital Transformation Policies and Governance

This framework enables Omani government entities to ensure the continuity of IT services during crises and disruptions through proactive planning, risk management, and system recovery strategies.

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The IT Service Continuity Framework is a national guide for helping government institutions in Oman protect and maintain critical digital services during operational disruptions or disasters.

It focuses on:

Developing comprehensive continuity plans tailored to each organization
Identifying critical services and assessing the impact of their downtime
Establishing alternative recovery strategies (e.g., backups, contingency plans)
Enhancing operational resilience through training and regular testing
Aligning continuity practices with cybersecurity, risk management, and governance

This framework supports the country’s digital transformation goals and ensures secure, uninterrupted public services under all circumstances.