Aims to improve the procedures for providing digital government services to facilitate access to services and deliver them in a way that meets user expectations. The joint central laboratories enable government and private institutions to review, simplify, and enhance service processes to provide an exceptional user experience from start to finish, regardless of the service provider. The laboratories also contribute to enabling institutions to accelerate the simplification of procedures for priority government services, improving their efficiency and quality, as well as honing and developing specialized skills in the field of business analysis and process engineering, and promoting the sustainability of continuous improvement in the government sector.