The Digital Transformation Annual Report 2023 outlines Oman’s progress in implementing the Government Digital Transformation Programme, aligned with Oman Vision 2040, highlighting significant advancements in digital services, infrastructure, and institutional readiness. In 2023, the programme achieved notable results, including the simplification of 578 government services, the digitalisation of 207 priority services, and the completion of over 41 million digital transactions, supported by unified national platforms such as Takamul, Mawrid, Wosool, Ejada, and the Oman Business Platform. The report also evaluates digital maturity across 56 government institutions and 8 governorates, showing overall improvement in service quality, operational efficiency, and user experience, while identifying leading entities in digital performance. Additionally, it emphasizes capacity building through training, innovation labs, community participation, governance frameworks, and strategic partnerships particularly with the ITHCA Group and concludes by outlining key objectives for 2024, including launching the unified national e-services portal, enhancing data governance, and accelerating digital integration across government entities.

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